Contact the OIT Help Desk

The Help Desk serves as a centralized source of information and service for the computer and network resources managed by OIT. You may contact the HelpDesk with questions in such areas as e-mail, Internet usage, ERA account setup and billing, Blackboard, Wireless ResNet connectivity, and much more.

The HelpDesk often receives questions that are outside of our perview. Before you contact the OIT Help Desk, please read and consider the following:

Admission Questions:
For questions and requests regarding admission to the university, including admissions packets, you will need to contact the appropriate admissions office.
    For undergraduate admissions contact admissions@utk.edu.
    For graduate admissions contact gsinfo@utk.edu

Athletics Questions:
For information on the Athletic department, men's and women's, you can visit their website at http://www.utk.edu/athletics

Financial Aid Questions:
For information or questions regarding financial aid, including scholarships, you will need to contact the financial aid office at finaid@utk.edu

Academic Department Questions:
If you have questions or would like information about a specific academic department, such as the Anthropology or Biology department, you can find a complete listing online at http://www.utk.edu/academics/.

Cable TV and Phone Questions:
If you need assistance with Cable TV you can contact the VolVision office at volcon@utk.edu or if you have having problems with your UTK Telephone, you can contact Telephone Services at telephoneservices@utk.edu.

OIT HelpDesk Announcements:
The following announcements have been posted by the OIT HelpDesk:

• Student Assistant Position Available - December 31, 1969 The OIT HelpDesk is now hiring undergraduate Student Assistants.
  Applicants should be self-motivated, possess good customer service and communication skills, able to take initiative, be comfortable talking with people, and able to perform well in a team environment. Applicants should be available to work 20 hours per week (M-F), preferably in blocks of 3+ hours. Students able to hold this position for more than one academic year are strongly preferred. The starting salary for this position is $8.50/hour.
  Note that this is a customer service-oriented position; this is NOT a programming position.
  If you are an undergraduate student with good customer service skills and an interest in computers, please fill out the OIT HelpDesk Student Assistant Position Online Application.
  

Still can't find what you are looking for? No problem! Use the following form to contact us with any computer or network-related questions that you might have. You can also contact us by phone at 974-9900 for support.